Difference Between Apple Certified Technician and Apple Authorized Service Provider

Many Mac repair companies claim to have Apple certified technicians on staff and will advertise them with the "Apple Certified Technician" logo on their website. This article explains what it means to be an "Apple Certified Technician" and explores the important differences between a "technician. Apple Certified "and an" Apple Authorized Service Provider ".

An "Apple Certified Technician" is someone who has passed a simple multiple-choice exam that covers basic knowledge of Mac hardware and basic diagnostic troubleshooting skills. The exam for Apple certified technicians is open to all and is mainly for people who work or want to be Mac technicians. Obtaining only the certification of the Apple certified technician does not allow access to Apple spare parts, repair or factory diagnostic tests. It also does not authorize the technician to perform Apple repairs or updates. In fact, Apple specifically states that passing the exam does NOT authorize an Apple certified technician to perform repair services on an Apple product.

Many Mac repair companies use the "Apple Certified Technician" logo to suggest having an Apple license or approval to run Mac repair services when they are not. These companies cannot purchase original replacement parts from Apple and do not have access to Apple's extensive technical support resources. More importantly, any repairs or updates made by these companies will void the Apple hardware warranty.

In contrast, an "Apple Authorized Service Provider", such as Keane, is an officially Apple authorized company to perform AppleCare warranty repairs and out of warranty repair services on Apple products. Authorization from the Apple Authorized Service Provider is granted only to select companies such as Keane that meet Apple's stringent service standards and are committed to providing consistent, high-quality repair experience to Apple customers. An Apple Authorized Service Provider will display the Authorized Service Provider logo on its website as described above and will be listed in the Apple Authorized Service Provider directory.

Technicians employed by an Apple Authorized Service Provider such as Keane must have an Apple Certified Technician Certification and keep it up to date with regularly managed exams. Technicians employed by an Apple Authorized Service Provider will keep up with current Mac technical developments using Apple's internal service documentation. An Apple Authorized Service Provider performs repairs and upgrades with new and original Apple replacement parts, thereby keeping the warranty for Apple hardware intact.

When looking for the best Mac repair or update service provider, it is important to make sure that the company is an Apple Authorized Service Provider such as Keane. By choosing an Apple Authorized Service Provider, you will be sure to get the best service from the most qualified technicians available by using genuine Apple replacement parts for your Mac to keep the Apple warranty intact.